Because malware can affect your computer in many different ways, there are also different ways for troubleshooting this issue. You should always report suspected malware to IT as soon as possible. What appears to just affect your computer could eventually spread to others as well as the entire CALS network. IT may request that you stop using your computer, log out of your user profile, or in more severe cases disconnect the computer from the network. Please be attentive and prompt when responding to tickets regarding these issues, time can be a major factor when repairing your computer.