Central Arkansas Library System

Getting Started in Freshdesk 5

• How do I set up my IT Freshdesk account?
• How do I submit a ticket to IT?
• How do I know if this ticket has already been submitted by a co-worker?
• What is a Service Ticket?
• What is a Support Ticket?

FAQ 9

• What is an IT emergency?
• I've forgotten my email/sierra/timesheet/IT ticket password!
• How do I add my CALS email to my mobile phone?
• How do I address patron complaints about notifications?
• How do I use Skype and Google Hangouts to make a video call?

View all 9

Sierra 6

• How Do I Save My Sierra Print Settings?
• How do I remove a negative fine balance from a patron's account?
• Why don't I have this permission?
• A patron owes less than $50.00 in fines but still being blocked from check out/computer use
• I've tried to check in an overdue item and recived the message "Cannot add fine to record. System max exceeded".

View all 6

SharePoint 3

• How do I add or delete documents in SharePoint?
• How do I transfer a large amount of files from or to SharePoint?
• Why can't I access this page on SharePoint?

Staff Computers 4

• How do I create a program icon on my desktop?
• I think a computer may have a virus. What should I do?
• Placing Outlook Icon on the Desktop with Images
• How do I change the default folder for saving in Microsoft Office 2016?

Kiosk Troubleshooting 2

• How do I restart the kiosk?
• Kiosk has blank screen, but switch is in the "I" (on) position

Sticky Holds 1

• How do I set up my Sierra log in for sticky holds?

Microsoft 365 4

• How do I open a shared mailbox?
• How do I share my Outlook Calendar with another CALS employee?
• Office 365 (Outlook on the Web) - Turn Off Conversation View
• Why do I still get spam in my email when we have an email filter?