FAQ

Default solution folder, feel free to edit or delete it.

What is an IT emergency?
All computers are down. Down means that they have no power or cannot connect to Sierra, Internet or Email.   No card catalog (web or Sierra) is avai...
Fri, 13 Dec, 2019 at 9:39 AM
I've forgotten my email/sierra/timesheet/IT ticket password!
Email - Go to https://passwordreset.microsoftonline.com/ to reset your password.  If you do not have personal staff computer assigned, you can log into a sh...
Thu, 23 May, 2024 at 12:27 PM
How do I add my CALS email to my mobile phone?
For iPhone users Download the Outlook App Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this: If it...
Mon, 5 Aug, 2024 at 2:15 PM
How do I address patron complaints about notifications?
Email   If a patron does not receive their email notification you should first verify that their email is correctly entered and one the patron is c...
Mon, 5 Aug, 2024 at 2:19 PM
How do I use Skype and Google Hangouts to make a video call?
The attached tutorial was created specifically for the travel cart PC/TV located in the training classrooms on the 3rd floor of Main Library, but lists det...
Tue, 27 Aug, 2019 at 12:22 PM
What should I do if Internet and Phones are down at my location?
The common culprit of loss of internet and phones due to a storm or power outage, is most likely the UPS, or back-up battery power. Attached is a video expl...
Tue, 27 Aug, 2019 at 12:26 PM
How do I check voicemail from outside the system?
Dial 320-5705 and when it answers hit the * key on your phone.  This will then prompt you to put in your ID, which is your extension, plus #.  It will then ...
Thu, 28 Sep, 2017 at 9:36 AM
Timezone change for 365
This is to change the time zone for Office 365.
Mon, 4 Dec, 2017 at 12:31 PM
My voicemail indicator light is on and I don't have any new messages. How do I turn it off?
To turn off the indicator light, pick up the handset and dial 2026 . The indicator light should turn off.
Wed, 29 May, 2019 at 8:22 AM