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Getting Started in Freshdesk

Set up your Freshdesk account, submit a ticket, and look at open tickets at your branch or department.

How do I set up my IT Freshdesk account?
You will receive an activation email for the Freshdesk website. Click the provided URL to open the page.   You will be prompted to change your password....
Thu, 23 May, 2024 at 1:08 PM
How do I submit a ticket to IT?
Log into your Freshdesk account. Now you will see the IT ticket portal. Here you will find frequently asked questions, tutorials, as well as the links you n...
Mon, 5 Aug, 2024 at 2:14 PM
How do I know if this ticket has already been submitted by a co-worker?
Log into your account and click the TICKETS tab at the top of your screen. You'll see all the tickets submitted by your department.
Fri, 12 Jun, 2015 at 10:57 AM