Getting Started in Freshdesk
Set up your Freshdesk account, submit a ticket, and look at open tickets at your branch or department.
You will receive an activation email for the Freshdesk website. Click the provided URL to open the page. You will be prompted to change your password....
Thu, 23 May, 2024 at 1:08 PM
Log into your Freshdesk account. Now you will see the IT ticket portal. Here you will find frequently asked questions, tutorials, as well as the links you n...
Mon, 5 Aug, 2024 at 2:14 PM
Log into your account and click the TICKETS tab at the top of your screen. You'll see all the tickets submitted by your department.
Fri, 12 Jun, 2015 at 10:57 AM
A service ticket is created by IT if a support request requires on site troubleshooting. The requesting staff remember becomes the port of contact for the t...
Mon, 9 Dec, 2024 at 3:06 PM
A support ticket is created when a staff member fills out a support request for and submits it to IT through the IT Help Desk portal. Support tickets are th...
Mon, 9 Dec, 2024 at 3:09 PM