Central Arkansas Library System
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Knowledge base
General
Getting Started in Freshdesk
3
How do I set up my IT Freshdesk account?
How do I submit a ticket to IT?
How do I know if this ticket has already been submitted by a co-worker?
FAQ
11
What is an IT emergency?
I've forgotten my email/sierra/timesheet/IT ticket password!
Why do I still get spam in my email when we have an email filter?
How do I add my CALS email to my mobile phone?
How do I address patron complaints about notifications?
View all 11
Sierra
5
How Do I Save My Sierra Print Settings?
How do I remove a negative fine balance from a patron's account?
Why don't I have this permission?
A patron owes less than $50.00 in fines but still being blocked from check out/computer use
I've tried to check in an overdue item and recived the message "Cannot add fine to record. System max exceeded".
SharePoint
2
How do I add or delete documents in SharePoint?
How do I transfer a large amount of files from or to SharePoint?
My PC
6
How do I create a program icon on my desktop?
I think my computer may have a virus. What should I do?
Placing Outlook Icon on the Desktop with Images
How do I change the default folder for saving in Microsoft Office 2016?
How do I open a shared mailbox?
View all 6
Kiosk Troubleshooting
2
How do I restart the kiosk?
Kiosk has blank screen, but switch is in the "I" (on) position
Sticky Holds
1
How do I set up my Sierra log in for sticky holds?
Community forums
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Central Arkansas Library System Forums
Announcements
0
Feature Requests
1
What Frequently Asked Question would you like answered by IT?
Posted by
Angelic Saulsberry
,
about 9 years ago
Last Reply
by Angelic Saulsberry
over 2 years ago
Tips and Tricks
2
Why Rebooting Your Computer Fixes Problems
Posted by
IT
,
over 9 years ago
Last Reply
by IT
over 9 years ago
Setting my F4
Posted by
Vicki Lynch
,
5 days ago
Last Reply
by Vicki Lynch
5 days ago
Report a problem
0